Last updated: August 16, 2026
Founder subscriptions are sold and billed by Paddle as merchant of record. Paddle is the seller of record for your purchase, and all refunds are issued by Paddle to your original payment method in accordance with this policy and Paddle's own refund terms.
You can cancel at any time via the customer portal (Founder page → Manage billing). Cancellation takes effect at the end of the current billing period: you keep the paid perks until then, no further payments are taken, and the permanent Founder badge stays with you. Cancelling does not by itself trigger a refund for the current period.
If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from the initial purchase. By starting the subscription you consent to immediate provision of the service; if you withdraw within 14 days, your refund may be reduced proportionally to the service already provided. To exercise this right, contact Paddle or us within 14 days of purchase.
Beyond the statutory withdrawal period, refunds are handled case by case — for example if the service was unavailable for a substantial part of your billing period or you were charged in error. Renewal charges can be refunded if requested promptly after the renewal and the new period has not been meaningfully used. In all cases, if the first (founding) payment is refunded or charged back, the permanent Founder badge and the reserved Founder slot are released together with the subscription; refunds of later renewal payments do not affect the badge.
The fastest route is Paddle directly: use the link in your payment receipt email, or paddle.net for buyer support. You can also contact us and we will pass the request to Paddle. Approved refunds are returned to your original payment method, typically within 5–10 business days. Nothing in this policy limits your statutory consumer rights.
For refund questions, contact us at goclipit@outlook.com